Frequently Asked Questions
Everything you need to know about your Cookd experience.
How do you ensure the freshness of your ingredients?
We source all our ingredients daily from local farmers and trusted suppliers. Each item is quality-checked and shipped in temperature-controlled packaging to ensure it arrives at your doorstep at peak freshness.
What is the typical shipping timeframe for orders?
Standard orders are processed within 24 hours. Depending on your location, you can expect your delivery within 2 to 4 business days. We also offer expedited shipping for last-minute meal planning.
Can I return food items if I change my mind?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact our support team within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes! You can filter our products by dietary needs, including vegan, gluten-free, keto, and nut-free options. Each product page features a full list of ingredients and nutritional information.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my delivery?
Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your package's journey in real-time.