Returns & Exchanges
At Cookd, we want you to be completely satisfied with your culinary purchases, which is why we offer a 30-day return policy on all non-perishable kitchenware and unopened pantry staples. If your items arrive damaged or do not meet our quality standards, we are committed to making it right through a swift replacement or refund process.
Initiate Your Request
Log into your Cookd account and navigate to your order history to select the items you wish to return, or contact our support team with your order number.
Package Your Items
Securely place the unused items in their original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.
Ship the Package
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our kitchen quality team inspects the returned goods, we will process your refund to the original payment method or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing